It's never fun to share bad news with a customer. Many people are scared to be the bearer of bad news.

Is it just me or do you also feel like you need a vacation immediately after returning home from a business trip or group tour?

Spring and summer bring the high school and college students out looking for summer internships—either as a way to make money or a way to fulfill a college credit requirement.

One thing we all know is no one likes to be rejected. You don't—I don't—the folks next door don't. And certainly, our customers don't.

Every industry has an alphabet soup of acronyms and tourism isn't any different.